30 June 2022
10 Best Live Chat Plugins for WordPress to Drive More Leads
Your website customers expect convenience, speed, and personalization from your brand. And using one of the best live chat plugins for WordPress provides all three when it’s integrated within your existing systems and workflows.
However, with hundreds of WordPress chat plugins available, getting started might be difficult.
So, to help you take the first steps toward setting up a live chat plugin, we’ll discuss:
- What WordPress live chat is
- Why you need one
- And, what are the best WordPress live chat plugins available
By the end of this article, you’ll know everything you need to get up and running with your own WP live chat.
What is WordPress live chat?
WordPress live chat is an instant messaging tool for your WordPress website. It allows your support agents, sales reps, customer success team, etc., to communicate with your website visitors.
A WordPress chat plugin allows you to provide quick, personalized, and efficient support to customers and prospects on your website.
With tough online competition and customer service at its core, having a live chat plugin is more important than ever.
Why Do You Need a Live Chat Plugin for WordPress?
People love chat plugins. They’d generally rather chat than use the phone or email. Just take a look at these live chat statistics by Tidio:
- 41% of customers prefer live chat for customer support. This outranks the other methods of telephone (32%), email (23%), and social media (3%).
- 38% of customers prefer to buy from a website that provides live chat support.
- 87% of live chat conversations receive a positive customer satisfaction (CSAT) rating.
- 18% of the most popular websites use live chat.
- 62% of businesses see improved customer support via online chats as an increase in sales growth.
In a nutshell, a good online chat plugin can help you keep shoppers satisfied, increase first-time sales, and get repeat customers.
Live chat for WordPress allows you to respond to customer queries without disturbing their day. As a result, live chat may keep customers satisfied while converting visitors into buyers.
10 Best Live Chat Plugins for WordPress Websites
Let’s dive into our list of the best WordPress live chat plugins so that you can decide for yourself the best fit!
1. LiveChat
LiveChat is a popular live chat software that can be easily integrated with your WordPress site with its free live chat plugin.
It allows you to engage with your users in real time by adding a chat widget to your website.
One of the most notable features of this plugin is its compatibility with the most popular WordPress page builders, such as Elementor, Divi, and Beaver Builder.
Furthermore, LiveChat integrates seamlessly with any WordPress theme or template without any customization needed.
Want to engage with customers while they browse your WordPress store? LiveChat worked together with several major ecommerce platforms, including BigCommerce, WooCommerce, and Ecwid Ecommerce Shopping Cart.
That’s not all. LiveChat works smoothly with a number of popular third-party apps and services, ranging from email marketing to social media. A few of these include Mailchimp, Salesforce, Zendesk, Messenger, HubSpot CRM, and WhatsApp.
Overall, it is one of the best live chat WordPress plugins.
Pricing:
The LiveChat plan starts at $20/mo and includes a 14-day free trial.
2. HubSpot Live Chat
HubSpot is a robust CRM platform that offers marketing, sales, and customer service solutions, including live chat software.
It is the most effective WordPress chat plugin on the market. With its free plugin, you can quickly integrate chatbots and live chat functionality into your website. The plugin enables real-time customer chat and saves their contact information to HubSpot’s CRM app.
This can help you build an email list and communicate with customers by SMS, email, or Slack.
If you have a small business, you can also use HubSpot to create chatbots that support your customers when your team members aren’t available for live chat.
Pricing:
Hubspot has a great free plan with premium plans starting at $15/mo/seat.
3. Brevo
Brevo is a popular SMS and email marketing service that offers a chatbox functionality. This allows you to chat with your visitors in real-time, respond to questions, resolve issues, and qualify leads.
Similar to HubSpot, the plugin allows real-time customer chat and saves their contact information to Brevo CRM. As a result, it helps you build an email list and continue the conversation even after the live chat has ended.
Pricing:
The Brevo plan starts at $7.49/mo.
4. Tidio
Tidio is another live chat plugin for WordPress that allows you to engage directly with customers. You may easily add a Tidio live chat option to your website.
This chat plugin allows you to communicate with visitors to your website, resulting in happy customers. By having personal discussions with them, you can increase their time on your site and purchases.
In addition, Tidio offers a chatbot builder to help with your sales. It comes with a number of chatbot designs, including options for recovering customers who have left products in their shopping carts, offering discounts to returning customers, and automatically collecting information from future customers. This allows you to sell more without doing more labor.
It is also one of the best WordPress AI plugins.
Pricing:
Tidio offers a free plan to get started. The paid plan starts at $29/mo with a 7-day free trial.
5. Tawk.to
Tawk.to is a free live chat plugin for WordPress.
It is completely customizable, as you may change the chat box’s colors, content, position, and border-radius. Furthermore, you may upload a unique bubble design to match your brand perfectly.
Tawk. include over 1,880 custom emojis and 45+ languages to translate if you want to add a personal touch and target a bigger audience.
Tawk.to allow you to add an unlimited number of agents to your account. This allows multiple users to talk at the same time, which increases conversion rates.
Other prominent features include in-chat payments and automated translation. Together, these features contribute to gaining visitors’ trust and providing excellent customer service.
This WordPress chat plugin works with all major web browsers and mobile operating systems, including iOS and Android.
Pricing:
Tawk.to is 100% free to use the live chat and all live chat features.
6. Chaport
Chaport is a straightforward plugin that lets you add a live chat widget to your website. Unlike many of the other options, there aren’t many confusing features and options. This makes it great for anyone searching for a simple solution to add chat assistance to their website.
It offers features like auto-invitations, group chats, and typing insights to improve sales and support. With customizable chat widgets, you can engage with visitors in real-time, even while offline.
All in all, if you want a cheap plugin that focuses just on chat, look into Chaport!
Pricing:
Chaport offers a free plan to get started. The paid plan starts at $39/mo with a 14-day free trial.
7. Zendesk Chat
Zendesk Chat is a premium WordPress customer support platform. Its live chat platform is mobile-friendly and contains convenient features like analytics insight and proactive chat.
Zendesk Chat also saves customer profiles and history to provide agents with more information about the issue before replying for a better chat experience. This allows for faster and more personalized support when responding to messages.
Furthermore, because all conversations take place in a centralized workplace, this live chat WordPress plugin provides excellent organizational features.
Zendesk Chat allows you to stay connected on any channel by using a web browser, a mobile device, or social messaging apps like WhatsApp and Messenger. Agents can effectively offer support and carry on the conversation while moving around in this way.
Pricing:
This live chat plugin starts from $19 per agent/mo when billed annually.
8. Olark
Olark is a popular option for good reason. It’s one of the most slick-looking live chat plugins on the market, and the functionality matches.
It allows you to arrange the information you’ve gathered from your users, either within Olark or your preferred CRM. You can also create ‘pre-chat’ questionnaires that serve to qualify the user and give you a head start on allocating them to a right agent.
We really enjoy how you’re able to leverage the insights gained from your interactions to improve your support service moving forward. Building detailed profiles for users can offer you more targeted support, potential sales opportunities, and other benefits.
Given what’s in the box, Olark will be ideal for companies that rely on customer service interactions to boost their sales approach. Olark’s services will also benefit small teams wanting to fully leverage their support provision and medium-sized businesses looking to grow.
Pricing:
Olark starts from $29/mo/per agent. They also offer a 2-week free live chat support trial.
9. Live Chat by Formilla
Formilla is a company that provides two services: live chat and marketing automation. Their live chat service includes multiple features such as real-time monitoring, multi-channel communication, and AI-powered chatbots. It also allows you to offer chat invitations to specific types of visitors, such as returning or new visitors.
Because their other product focuses on marketing automation, Formilla is an excellent pick if you want to use live chat to improve sales.
Pricing:
Formilla offers a free plan to get started. The paid plan starts at $17.49/mo with a 15-day free trial.
10. JivoChat
JivoChat is a WordPress live chat plugin that does so much more. In addition to live chat, JivoChat allows you to communicate with your consumers via phone, email, and social media. Its implementation and design are adjustable, allowing you to fit it into your communications strategy and brand identity. Furthermore, JivoChat offers a built-in CRM and lets you link an existing CRM if you already have one.
JivoChat’s live chat features include all the basics, including canned responses and offline messages, as well as many sophisticated features, like multi-agent chats and an integrated CRM.
Pricing:
JivoChat offers a free plan to get started. The paid plan starts at $19/mo with a 14-day free trial.
Wrapping Up — The Best Live Chat Plugin for WordPress
Adding a live chat plugin to your WordPress website can be a game-changer. It fosters real-time engagement, boosts conversions, and provides valuable customer insights.
In this article, we’ll review the ten best WordPress live chat plugins. If you are looking for the best overall live chat software, we recommend LiveChat. It offers outstanding features, fast speed, and great value for money.
If you are a new business owner searching for a full marketing toolset including a live chat option, we recommend HubSpot. You can use live chat alongside with email marketing, CRM, forms, and other tools.
We hope this guide helps you choose the finest live chat WordPress plugin.
For more, check out these other helpful resources:
- 7 Best Google Analytics Plugins for WordPress
- 13 Best WordPress Popup Plugins
- 7 Best Lead Generation Plugins for WordPress (Free & Paid)
Lastly, follow us on Facebook and Twitter to stay updated on the latest WordPress and blogging-related articles.
Frequently Asked Questions
Is Live Chat a Real Person?Yes, in most cases, a live chat is a real person. However, you may first come across a chatbot, which will then direct you to the right (human) agent for a one-on-one discussion.
Yes, in most cases, a live chat is a real person. However, you may first come across a chatbot, which will then direct you to the right (human) agent for a one-on-one discussion.
Do I Need a Live Chat App for My Business?The simple answer is YES! First and foremost, a live chat app will make you seem more professional. Second, people don’t like to use phones and especially don’t like to wait for email responses. They need quick solutions! Third, you may gain trust and increase conversions. Fourth, you may discover more about what your audience wants.
The simple answer is YES! First and foremost, a live chat app will make you seem more professional. Second, people don’t like to use phones and especially don’t like to wait for email responses. They need quick solutions! Third, you may gain trust and increase conversions. Fourth, you may discover more about what your audience wants.
How Does Live Chat Increase Conversions?A live chat will help boost conversions by offering immediate responses and conveying that real people run the brand or company. This will increase trustworthiness and improve the likelihood of winning more deals.
A live chat will help boost conversions by offering immediate responses and conveying that real people run the brand or company. This will increase trustworthiness and improve the likelihood of winning more deals.
